Common questions
01How do I cancel my zzip Pro subscription?+
On your iPhone, go to Settings your name Subscriptions zzip and tap Cancel Subscription. You keep Pro until the end of the period you paid for.
02I changed phones. How do I get Pro back?+
Open the zzip Pro screen in the app and tap “Restore”, signed in with the same Apple Account you bought it with.
03How do I keep my nights when I change phones?+
Link your account with Apple or Google in Profile Account. When you sign in on the new phone, your nights and settings come back.
04How do I delete my account and data?+
Go to Profile Account Delete account and cloud data. Your account and all your cloud data are deleted. If you cannot open the app, write to us and we will delete it for you.
05Does night mode record my voice?+
No. Night mode only counts snoring with an on-device sound classifier. No audio is recorded, saved or sent off your phone.
06How do I change the app’s language?+
Go to Profile Preferences Language and choose one of Türkçe, English, Español, Deutsch, Français or Italiano. zzip reopens in the language you picked.
07Apple Health data does not show up+
Check Settings Health Data Access & Devices zzip and make sure the categories are allowed. Data from your watch or ring appears after it syncs to Apple Health.
08My alarm did not ring+
On iOS 26 and later, allow alarms in Settings zzip so they ring in silent mode and with a Focus on. On earlier versions, turn off silent mode and keep notifications allowed.
Still need help?
Write to info@getzzip.com with your iPhone model, iOS version and a short description of the problem. A screenshot helps a lot.